Rebecca At Well Fountain

About Freight Delivery

We are here to help you through the process. Please keep our contact information during delivery in case you have questions.

There is a more detailed explanation here (new window/tab), Receiving Freight Shipments.

• The outdoor cast stone decor such as fountains, furniture, statues are manufactured per order. The production time can vary from the Lead Time to Ship. This does not include transit time.
• The shipper will call you to schedule delivery. Customer or their desginated representative must be available to sign for the fountain at time of delivery.
• Merchandise shipping via freight (not UPS, not USPS or the like) is curbside delivery. That means that the crate(s) will be offloaded and set on the curbside, not in the street. Recipient is responsible for moving the merchandise to the desired location.
• The shipper will neither unpackage nor relocate the merchandise. Please ensure to have help and/or appropriate moving equipment such as a dolly or forklift for large and heavy merchandise at time of delivery if you cannot do it yourself.
• Our Gardecor Specialist will be available to answer questions and explain the procedure. She will advise you if you'll need a forklift to remove the merchandise from the truck during delivery. Most of the merchandise can be offloaded with the truck's liftgate. Call 1-800-524-3492 to reach the specialist.