Email: customerservice@tricker.com

Phone: 1-216-524-9588.

If this is about an order that you received, please attach an image of the product to your email so that we can better understand what is happening. The image is required for the “30-Day Plant Guarantee” to be effective.

Our store and office will operate with limited hours from 9 AM to 2 PM, Monday through Friday.

Order Pick-up: If you’re in Ohio, you’ll have the option to pickup your order. Order pick-ups are by appointment only. Once order is placed, a link to the pick-up schedule will be on your order confirmation email.

If you need to schedule a pickup or see the the available pickup times, click here.

Thank you for your water gardening and aquarium interests!